FINE ART PORTRAITURE

How To Order Your Fine Art Portrait

1. Convenient Online Ordering
    Choose a portrait size and place your order using our easy online ordering system
    or fill out our order form to order by US mail.

2. Secure Payment
    We accept VISA, MasterCard, American Express, Discover, eCheck, and PayPal payments.
    Credit or debit card payments are processed securely by PayPal. For your security, we do not
    handle or store your credit card information. We use PayPal to process your order. You do not
    need a PayPal account to order with a credit or debit card.

  Payment via check or money order is also accepted (make payable to "Citty Kitty Enterprises").

    Send photos by Email:
    Attach your photos to an email and send to info@icon_art_studio.com

    Send photos by US Mail:
    Mail your photos by US mail to our studio address. Just print out the order form, fill out all of the
    information, and send with your photos. Be sure to package photos carefully to avoid damage.
    We can not be responsible for damage to photos incurred in transit.

The Portrait Process

• The artist will provide a digital photo of the finished portrait by e-mail attachment or mail for your approval, along with Portrait Proof form. This is your chance to suggest any changes.

• If you are satisfied with the photo of the portrait, just sign the Portrait Proof form and send it back to us. If, for any reason, you are not satisfied, please clearly state the reason for your dissatisfaction on the Portrait Proof form. The artist will address your concerns, make any necessary changes, and send you a second proof with for your approval.

• Your portrait will be shipped to you only after you have approved the final digital image.

• If we can not achieve your satisfaction after the third proof, we will give you a full refund.  Even if you approved the digital image, but change your mind when you receive the finished portrait, you still have 30 days to return it for further adjustments or a full refund.

Shipping and Handling

Pastel portraits are mounted with a matt, ready to frame, and can be shipped  within a week. Oil portraits can be shipped to within 3 weeks from the time the order is placed. All portraits are carefully packed and shipped to ensure it arrives to you in museum-quality condition. Every Icon Art Studio portrait is carefully packed and shipped to ensure that it arrives to you on time and in the best possible condition. If there should be any damage, please contact our customer service department to arrange a pickup or replacement. We currently accept orders being shipped to the continental U.S. or Canada.

Frequently Asked Questions

Why do you work from photographs ?
Since most people are reluctant to sit hours for a portrait, and our customers are located all over the country, we ask for 2 or more good, clear photographs. Please indicate the main ones to work from, and include notes to help the artist determine the best expression, coloring, etc.  All original photos will be returned to customer. Virtually any subject is suitable for a portrait - children, adults, pets, weddings, homes, etc.  The artist can do many things with your original photographs to create the perfect portrait to your specifications. 

Icon Art Studio portraits are true original works of art, hand rendered to your specifications. They are not digitally manipulated photos printed on canvas, like some websites who market cheap "portraits" from photos on the internet. Each R.J. Romero portrait is a unique creation by the artist, using the materials and techniques utilized by master portrait painters for centuries. 

Can You Do Posthumous Portraits?
Many people ask if it is possible to have a portrait painted of a loved one that has passed away, using one or two snapshots that still exist.  As above, the quality of the photos is key to obtaining an accurate finished portrait.  In a case like this, you should send the pictures you have for us to review. The artist will contact you to discuss with you what is possible. Please be assured that the artist will always undertake to do the best job possible given the original source material, and will always try very hard to capture the personality, likeness, and qualities of your loved one. However, this can sometimes be extremely difficult from a single or poor snapshot.

Can you combine /images from more than one photograph into a single painting?
Yes, we can! You can send several photographs and have people from them placed together into a single portrait. Simply give us detailed instructions when placing your order, telling us how you want the artist to combine these photos into one painting. We don't charge extra for this service.

What is Pastel?

Pastel is nearly pure pigment held together with just enough binder to form a stick. It is NOT chalk. Historically, its origin can be traced back to the Sixteenth Century, when Guido Reni, Jacopo Bassano, and Federigo Barocci were notable practitioners. Rosalba Carriera, 1675-1750, a Venetian lady artist, was the first to make consistent use of pastel. Chardin, 1699-1779, did portraits with a hatching stroke, while Quentin de la Tour, 1704-1788, preferred the blended, velvety finish. A galaxy of artists have used pastel as finished work, rather than for preliminary sketches: Copley, Delacroix, Millet, Manet, Renoir, Toulouse-Lautrec, Redon, Vuillard, Bonnard, and Whistler, just to list the more familiar names. Degas was the most prolific user of pastel, and its champion, for he raised it to the full brilliance of oil. His protege, Mary Cassatt, introduced the Impressionists and pastel to her wealthy friends in Philadelphia and Washington, and thus to the United States. Today, many of our most renowned living artists have distinguished themselves in pastels, and have enriched the world with this glorious medium.

Since pastel is a dry medium, pastel paintings must be framed under glass with spacers or matting to prevent smudging. When properly framed and with reasonable care, a pastel painting is every bit as long-lived as an oil painting.

How long does a portrait take?
Pastel paintings can be completed and shipped within 2 weeks. Waiting times can vary depending on work load. Please allow a minimum of four weeks for any deadline. (Shorter deadlines can be met if necessary - please contact us to arrange. For Christmas orders - Pastel painting orders must be submitted no later than November 30th.
Note: Oil paintings take a minimum of 4 to 6 weeks to complete and for drying time. We will try to accommodate rush orders if possible. No oil painting orders for Christmas delivery will be accepted after November 20th.

What if I don't like the portrait or want to make a change?
The artist will provide a digital photo of the finished portrait by e-mail attachment or mail for your approval, along with Portrait Proof form. This is your chance to suggest any changes. If you are satisfied with the photo of the portrait, just sign the Portrait Proof form and send it back to us. If, for any reason, you are not satisfied, please clearly state the reason for your dissatisfaction on the Portrait Proof form. The artist will address your concerns, make any necessary changes, and send you a second proof with for your approval. Your portrait will be shipped to you only after you have approved the final digital image. 

Let Us Create A Personal Masterpiece For you

100% Money Back Guarantee

All Icon Art Studio is original and of the highest quality. Each portrait is unconditionally guaranteed for 30 days after you receive it. If you are not 100% delighted with your portrait for any reason, we will make whatever changes are necessary until you are satisfied, or we will exchange, credit or refund 100% of the portrait's price. All Icon Art Studio artwork carries a lifetime guarantee on materials and workmanship. If there is any quality issue with your art work, let us know and we will make it right.   

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